Recycling Chaos Revisited

November 24th came and went and still no green waste collection from Dover District Council. I brought the bag back into the garden that night and put it out the next day (Tuesday). Guess what, still no collection. So, I emailed the council:

To: DDC Waste Collection.

According to our waste collection diary, Dover District Council was
starting a collection of green waste from Brenchley Avenue, Deal, on
Monday 10th November of this year. Having put out green waste on the
10th, and finding that it was not collected, we waited until the next
collection date according to our diary, which was supposed to be
yesterday, 24th November. As of this morning, Tuesday 25th November, our
green waste has still not been collected.

Is the service being discontinued? If it is then we shall take our green
waste to the Southwall Road Recycling Centre as we did before. It's just
that the green waste collection service was advertised and we wished to
show our support by taking advantage of the service.


and received this reply by return:

Dear Mr Hart

Thank you for your e-mail and I am sorry to hear that your green waste
was not collected on two occasions.  I will inform the contractor who
will be back to collect it.  Please leave the recycling on the kerbside.

Kind regards

This morning, before 7am, I put one of our two bags outside by the kerb; the other I left in the front garden. Didn’t want to tempt fate, after all. Just after 8.30 my wife noticed both empty bags in the front garden. Not only did the contractor empty the kerbside bag, they also reached into the garden and emptied the other bag, as well!

So, well done, Dover District Council.

The moral of this story must be: if something goes wrong or is not functioning as well as it might, get something done about it! Tell the authorities; after all, no one can rectify a problem if they don’t know there is a problem. And, above all, be polite. Being angry or aggressive only makes people upset and less likely to want to deal with you.

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